Customer support
Effective date: October 22, 2026 · Operator: Undermilli Inc. (언더밀리)
If you have trouble using EKKOZULU, contact us at support@undermilli.com. Please include your device, operating system, app version, and the time the problem occurred to help us investigate. Do not send your password or verification code.
Sign-in and accounts
You can sign in with your email and password, Google, or Apple. If you forgot your password, use the password recovery option on the sign-in screen. If you use Hide My Email with Apple, an account separate from your existing email account may be created.
Calls
Your microphone and camera are off when you first join a call. Use their icons to turn them on and the arrows beside them to select devices. If you denied permission, check EKKOZULU's microphone and camera permissions in your device settings.